FREQUENTLY ASKED QUESTIONS

In simple terms, we are just passionate about cleaning, and doing it right. The cleaning industry chas the tendency to attract a lot of people who think it’s a quick come up and later find out how much work it really is. This causes for people to burn out, cut corners, and simply just not care about the work they provide for you because they don’t plan on doing it long term. Not here. We are truly passionate about the results we give and satisfying our customers. We are constantly evolving and weeding out the things that don’t work for both us and our clients. You can count on us to deliver a result of outstanding quality every time.

In simple terms, we are just passionate about cleaning, and doing it right. The cleaning industry chas the tendency to attract a lot of people who think it’s a quick come up and later find out how much work it really is. This causes for people to burn out, cut corners, and simply just not care about the work they provide for you because they don’t plan on doing it long term. Not here. We are truly passionate about the results we give and satisfying our customers. We are constantly evolving and weeding out the things that don’t work for both us and our clients. You can count on us to deliver a result of outstanding quality every time.

It depends on the job but most of the time it will be a group of 3 people, or more if it’s a larger project. We try to finish the jobs in less time so that we are not invading your space for too long. Typically, a very large job might take us 4 hours or less with a group of 4 people or more.

Because a lot of planning goes into each appointment that we schedule, we do have to charge a $70 “No show/cancellation” fee. At the time of booking your appointment, we hope that you are as commited as we are. We block that date and time out so that we are able to service you home, meaning that any future requests for that slot have to be denied. This can cause for us to reject business so that we can accommodate you. We also have admin staff that plans and routes the jobs, and trip expenses to and from your place. A late cancellation or no show can cause quite a disturbance in our route, in that we have to re coordinate for our upcoming jobs.

We understand a lot of people don’t want their place profoundly cleaned, but this is a very tricky subject. Because everyone has their idea of what a “regular clean” is, the message can become a bit messy and misunderstood. Naturally, we are not mind readers (we wish!), so we try our best to communicate with our clients to determine what they are looking to achieve. You’ll be surprised at the variety of priorities most people have. Some want a microscopic kind of cleaning, others want “just a wipe” cleaning and don’t care much about certain details. Because of this, we start with a deep cleaning so that we cover our grounds and nothing goes missed. If you truly feel like your place doesn’t need a true down to the bone deep cleaning, we will ask for extensive photos to determine if a regular cleaning is suitable for you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla nisl lorem, dapibus at orci vitae, posuere mollis augue. Suspendisse hendrerit diam sit amet lorem rutrum auctor. Mauris lacinia ligula sit amet justo scelerisque vulputate. Interdum et malesuada fames ac ante ipsum primis in faucibus.

Tipping is not included in the pricing we give and we always appreciate tips from our clients for the hard work we do. Our technicians work long days and expose themselves to a lot of germs and chemicals in the har work they do. Tipping always uplifts spirits and keeps us motivated.

It depends on the job but most of the time it will be a group of 3 people, or more if it’s a larger project. We try to finish the jobs in less time so that we are not invading your space for too long. Typically, a very large job might take us 4 hours or less with a group of 4 people or more.

We understand a lot of people don’t want their place profoundly cleaned, but this is a very tricky subject. Because everyone has their idea of what a “regular clean” is, the message can become a bit messy and misunderstood. Naturally, we are not mind readers (we wish!), so we try our best to communicate with our clients to determine what they are looking to achieve. You’ll be surprised at the variety of priorities most people have. Some want a microscopic kind of cleaning, others want “just a wipe” cleaning and don’t care much about certain details. Because of this, we start with a deep cleaning so that we cover our grounds and nothing goes missed. If you truly feel like your place doesn’t need a true down to the bone deep cleaning, we will ask for extensive photos to determine if a regular cleaning is suitable for you.

Estimates are a bit tricky to come up with. They don’t depend on only one thing or another. We evaluate a few details about the home so that we can give you an estimate as accutate as possible. While we understand that a lot of other businesses and providers might draw up estimates based on things alone like sqare footage of your home, we don’t follow this same rule. The problem with estimating by only square footage can vary in so many ways. Let’s say for example 2 people have a home that is 1,500 square feet, however each of the home’s dynamics are different. For example, Customer A has a 2 bedroom 2 bath home that houses 2 people, and one of those bathrooms is a master bath. Bathrooms alone can be one of the more time consuming rooms in a house, and even more if it’s a master bathroom. Customer B might have a 1,500 square foot home, but it’s broken into 3 levels in Townhome style. On top of this, let’s say this same 1,500 SF home has 3 bedrooms and 2 baths, and houses 6 people in it. Do you see the difference? The differences in homes can vary by so many ways and that’s why we have a list of questions we will ask you when drawing up your quote. We have cleaned over 4,000 homes and our estimations are pretty spot on about 95% of the time.

If you have been charged extra for your house cleaning in the past after you were already given an over the phone estimate, it’s probably due to your home being outside of the “standard” level. This can be tricky and might even be offensive to some people. But don’t be offended, no ones home is exactly alike and house cleaners can only estimate based on what all their averages have been. Usually an experienced cleaning business will have a pretty good idea of what they can complete with the estimate they gave you. Again, this is based off their averages so far. However, some homes do fall outside of those averages. Things that can make your home fall outside of a “standard” estimation can be things like: lots of things to pickup from the floors. Most homes might have a thing or two on the floors here and there, but when there are objects everywhere for the cleaners to pick up or work around, it leads to more labor they have to do. The same thing goes for people who have a lot of fixtures and items. These items can be things like: lots of photos on the walls, lots of decor objects, lots of things on your kitchen and bathroom counters, etc. A good deep cleaning should include the wiping down of all items and surfaces, so that everything is left sparkling and free of dust and grime. So it makes sense then that a large amount of items only leads to extra labor for the cleaners. Let’s say your home has average amount of objects, however it may have been months or even years since you’ve done a very good deep cleaning. Over time, the dust will run off and collect in very deep areas like behind furniture and underneath beds, in between nooks and crannies, etc. This again, can fall outside of a “standard” home because old dust can have the tendency to collect grease and stick onto surfaces. This then creates extra steps for cleaners to take in order to properly clean all those areas. Lastly, your bathrooms and kitchens are probably really full of buildup. On average, a home should get a thorough scrub of these areas a few times per year. We recommend at least 4 times- seasonally. If your home has gone longer than that, or even years (yes it does happen), you are most likely outside of the standard scope. A lot of people are blind to the grime in their home because they have lived in it day in and day out. It’s probably not until you have been into someone’s clean house or have had your house thoroughly professionally cleaned, that you will see the difference and what your home SHOULD look like. We try to avoid this as much as possible, and as much as we don’t want to annoy our customers for photos and more details for the estimate, it’s best to take a few minutes to submit the photos so that your estimate can be as fool proof as possible.

Most people are poor judges of their own living conditions. This is absolutely natural. Why would anyone know what scope their home falls under if they don’t work in the cleaning industry? This is why we have created a guide in our Spectrum page do give you examples of language in this industry. We are not here to judge you or shame you, we honestly just want to help. But we have to be realistic of where we might fall in the spectrum so that we are able to properly assess and plan for your job. It is usually when people hide details that are very obvious when we get there that we realize we won’t have the right amount of time to do the job correctly.